{"id":29024,"date":"2025-03-09T21:21:36","date_gmt":"2025-03-09T21:21:36","guid":{"rendered":"https:\/\/drterziler.com\/?page_id=29024"},"modified":"2026-04-28T13:20:12","modified_gmt":"2026-04-28T13:20:12","slug":"iptal-ve-iade-kosullari","status":"publish","type":"page","link":"https:\/\/drterziler.com\/tr\/iptal-ve-iade-kosullari\/","title":{"rendered":"\u0130ptal ve \u0130ade Ko\u015fullar\u0131"},"content":{"rendered":"
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\u0130ptal ve \u0130ade Ko\u015fullar\u0131<\/h1>\n
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T\u00dcKET\u0130C\u0130 HAKLARI \u2013 CAYMA \u2013 \u0130PTAL & \u0130ADE \u015eARTLARI<\/h2>\n

GENEL:<\/h3>\n

Elektronik ortamda kulland\u0131\u011f\u0131n\u0131z web sitesi \u00fczerinden sipari\u015f verdi\u011finizde, size sunulan \u00f6n bilgilendirme formunu ve mesafeli sat\u0131\u015f s\u00f6zle\u015fmesini kabul etmi\u015f say\u0131l\u0131rs\u0131n\u0131z.<\/p>\n

Al\u0131c\u0131lar, sat\u0131n al\u0131nan \u00fcr\u00fcn\u00fcn sat\u0131\u015f\u0131 ve teslimat\u0131yla ilgili olarak 6502 Say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun ve Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi (Resmi Gazete: 27.11.2014\/29188) ile di\u011fer y\u00fcr\u00fcrl\u00fckteki yasal d\u00fczenlemelere tabidir.<\/p>\n

\u00dcr\u00fcn teslimat\u0131 i\u00e7in nakliye \u00fccreti al\u0131c\u0131lar taraf\u0131ndan kar\u015f\u0131lanacakt\u0131r.<\/p>\n

Her sat\u0131n al\u0131nan \u00fcr\u00fcn, al\u0131c\u0131 taraf\u0131ndan belirtilen al\u0131c\u0131ya en ge\u00e7 yasal s\u00fcre olan 30 g\u00fcn i\u00e7inde teslim edilecektir. E\u011fer \u00fcr\u00fcn bu s\u00fcre i\u00e7inde teslim edilmezse, al\u0131c\u0131 s\u00f6zle\u015fmeyi feshetme hakk\u0131na sahiptir.<\/p>\n

Sat\u0131n al\u0131nan \u00fcr\u00fcn, sipari\u015fte belirtilen \u00f6zelliklere uygun olarak eksiksiz bir \u015fekilde teslim edilmelidir ve varsa garanti belgeleri, kullan\u0131m k\u0131lavuzlar\u0131 ve benzeri belgelerle birlikte olmal\u0131d\u0131r.<\/p>\n

Sat\u0131n al\u0131nan \u00fcr\u00fcn\u00fcn temini m\u00fcmk\u00fcn hale gelmezse, sat\u0131c\u0131 bu durumu \u00f6\u011frendi\u011fi tarihten itibaren 3 g\u00fcn i\u00e7inde al\u0131c\u0131ya yaz\u0131l\u0131 olarak bildirmek zorundad\u0131r. Toplam tutar 14 g\u00fcn i\u00e7inde al\u0131c\u0131ya geri \u00f6denmelidir.<\/p>\n<\/section>\n

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SATIN ALINAN \u00dcR\u00dcN \u00dcCRET\u0130 \u00d6DENMEZSE:<\/h3>\n

Al\u0131c\u0131, sat\u0131n al\u0131nan \u00fcr\u00fcn\u00fc \u00f6demez veya bankadaki \u00f6deme kayd\u0131n\u0131 iptal ederse, sat\u0131c\u0131n\u0131n \u00fcr\u00fcn teslim etme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc sona erer.<\/p>\n<\/section>\n

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YETK\u0130S\u0130Z KRED\u0130 KARTI KULLANIMI:<\/h3>\n

\u00dcr\u00fcn teslim edildikten sonra, \u00f6deme i\u00e7in kullan\u0131lan kredi kart\u0131n\u0131n yetkisiz ki\u015filer taraf\u0131ndan k\u00f6t\u00fcye kullan\u0131ld\u0131\u011f\u0131 tespit edilirse ve sat\u0131c\u0131ya \u00f6deme ilgili banka veya finansal kurum taraf\u0131ndan yap\u0131lmazsa, al\u0131c\u0131 \u00fcr\u00fcn\u00fc 3 g\u00fcn i\u00e7inde sat\u0131c\u0131ya iade etmek zorundad\u0131r. \u0130ade kargo masraflar\u0131 sat\u0131c\u0131 taraf\u0131ndan kar\u015f\u0131lanacakt\u0131r.<\/p>\n<\/section>\n

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\u00d6NG\u00d6R\u00dcLEMEYEN HALLER NEDEN\u0130YLE GEC\u0130KEN TESL\u0130MAT:<\/h3>\n

\u00dcr\u00fcn\u00fcn zaman\u0131nda teslim edilmesini engelleyen \u00f6ng\u00f6r\u00fclemeyen m\u00fccbir sebepler ortaya \u00e7\u0131karsa, al\u0131c\u0131 bilgilendirilecektir. Al\u0131c\u0131, sipari\u015fi iptal etme, benzer bir \u00fcr\u00fcn ile de\u011fi\u015ftirilmesini talep etme veya teslimat\u0131n engel ortadan kalkana kadar ertelenmesini talep edebilir. E\u011fer al\u0131c\u0131 sipari\u015fi iptal ederse:<\/p>\n

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  • \u00d6deme nakit olarak yap\u0131lm\u0131\u015fsa, \u00fccret 14 g\u00fcn i\u00e7inde geri \u00f6denecektir.<\/li>\n
  • \u00d6deme kredi kart\u0131 ile yap\u0131lm\u0131\u015fsa, \u00fccret 14 g\u00fcn i\u00e7inde bankaya geri \u00f6denecektir. Ancak, banka geri \u00f6demenin al\u0131c\u0131n\u0131n hesab\u0131na i\u015flenmesi i\u00e7in 2-3 hafta s\u00fcre alabilir.<\/li>\n<\/ul>\n<\/section>\n
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    ALICININ \u00dcR\u00dcN\u00dc \u0130NCELEME Y\u00dcK\u00dcML\u00dcL\u00dc\u011e\u00dc:<\/h3>\n

    Al\u0131c\u0131, teslimat \u00f6ncesinde mal\/hizmeti incelemeli ve kargo \u015firketi taraf\u0131ndan hasarl\u0131, k\u0131r\u0131k, y\u0131rt\u0131k veya ba\u015fka bir \u015fekilde zarar g\u00f6rm\u00fc\u015f mal\/hizmeti kabul etmemelidir. Kabul edilen mal\/hizmetlerin, m\u00fckemmel durumda teslim edilmi\u015f oldu\u011fu kabul edilecektir. Al\u0131c\u0131, teslimat sonras\u0131 mal\/hizmeti dikkatle korumal\u0131d\u0131r. Cayma hakk\u0131 kullan\u0131ld\u0131\u011f\u0131nda, mal\/hizmet kullan\u0131lmam\u0131\u015f olmal\u0131 ve fatura \u00fcr\u00fcnle birlikte geri g\u00f6nderilmelidir.<\/p>\n<\/section>\n

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    CAYMA HAKKI:<\/h3>\n

    Al\u0131c\u0131, sat\u0131n al\u0131nan \u00fcr\u00fcn\u00fc teslim ald\u0131\u011f\u0131 tarihten itibaren 14 (on d\u00f6rt) g\u00fcn i\u00e7inde, herhangi bir yasal veya cezai sorumluluk ta\u015f\u0131madan ve gerek\u00e7e g\u00f6stermeksizin, a\u015fa\u011f\u0131daki ileti\u015fim bilgileriyle sat\u0131c\u0131ya bildirimde bulunarak s\u00f6zle\u015fmeden cayma hakk\u0131na sahiptir.<\/p>\n

    CAYMA B\u0130LD\u0130R\u0130M\u0130 \u0130\u00c7\u0130N \u0130LET\u0130\u015e\u0130M B\u0130LG\u0130LER\u0130:<\/h3>\n

    \n \u015e\u0130RKET<\/strong>
    \n Ad\u0131\/\u00dcnvan\u0131:<\/strong> SERVET TERZ\u0130LER SA\u011eLIK H\u0130ZMETLER\u0130
    \n Adres:<\/strong> AKAT MAH. EBULULA MARD\u0130N CAD. PARK MAYA S\u0130TES\u0130 F2B BLOK NO: 20 BE\u015e\u0130KTA\u015e\/ \u0130STANBUL
    \n E-posta:<\/strong> muhasebe@drterziler.com
    \n Telefon:<\/strong> (0212) 963 77 58\n <\/p>\n<\/section>\n

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    CAYMA S\u00dcRES\u0130:<\/h3>\n
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    • Sat\u0131n al\u0131nan \u00fcr\u00fcn bir hizmetse, 14 g\u00fcnl\u00fck s\u00fcre s\u00f6zle\u015fmenin imzalanmas\u0131ndan itibaren ba\u015flar.<\/li>\n
    • Hizmetin, al\u0131c\u0131n\u0131n onay\u0131 ile cayma s\u00fcresi dolmadan \u00f6nce icras\u0131na ba\u015flanm\u0131\u015fsa, cayma hakk\u0131 kullan\u0131lamaz.<\/li>\n
    • Cayma hakk\u0131 kullan\u0131lmas\u0131ndan do\u011fan maliyetler sat\u0131c\u0131 taraf\u0131ndan kar\u015f\u0131lan\u0131r.<\/li>\n
    • Cayma hakk\u0131n\u0131 kullanmak i\u00e7in, al\u0131c\u0131 sat\u0131c\u0131ya yaz\u0131l\u0131 olarak, taahh\u00fctl\u00fc posta, faks veya e-posta ile 14 (on d\u00f6rt) g\u00fcn i\u00e7inde bildirimde bulunmal\u0131d\u0131r. \u00dcr\u00fcn de kullan\u0131lmam\u0131\u015f olmal\u0131 ve “\u0130ade Edilemeyen \u00dcr\u00fcnler” b\u00f6l\u00fcm\u00fcndeki ko\u015fullara uygun olmal\u0131d\u0131r.<\/li>\n<\/ul>\n<\/section>\n
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      CAYMA HAKKININ KULLANILMASI:<\/h3>\n
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      • \u00dcr\u00fcn\u00fcn al\u0131c\u0131ya ya da \u00fc\u00e7\u00fcnc\u00fc ki\u015fiye teslim edilen faturas\u0131 (fatura bir \u015firkete kesildiyse, iade faturas\u0131 da iade ile birlikte g\u00f6nderilmelidir).<\/li>\n
      • \u0130ade formu.<\/li>\n
      • \u00dcr\u00fcn, orijinal ambalaj\u0131nda, t\u00fcm standart aksesuarlar\u0131yla, hasars\u0131z ve kullan\u0131lmam\u0131\u015f \u015fekilde geri g\u00f6nderilmelidir.<\/li>\n<\/ul>\n<\/section>\n
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        \u0130ADE \u015eARTLARI:<\/h3>\n
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        • Sat\u0131c\u0131, cayma bildirimini ald\u0131ktan sonra 10 g\u00fcn i\u00e7inde toplam tutar\u0131 ve al\u0131c\u0131y\u0131 y\u00fck\u00fcml\u00fc k\u0131lan ilgili belgeleri geri \u00f6demelidir.<\/li>\n
        • Sat\u0131c\u0131, \u00fcr\u00fcn iadesini 20 g\u00fcn i\u00e7inde kabul etmelidir.<\/li>\n
        • E\u011fer \u00fcr\u00fcn\u00fcn de\u011feri al\u0131c\u0131 hatas\u0131ndan dolay\u0131 d\u00fc\u015ferse veya \u00fcr\u00fcn\u00fc iade etmek al\u0131c\u0131 hatas\u0131yla imkans\u0131z hale gelirse, al\u0131c\u0131, kendi hatas\u0131 oran\u0131nda sat\u0131c\u0131ya zarar tazminat\u0131 \u00f6demelidir.<\/li>\n
        • Ancak, \u00fcr\u00fcn\u00fcn do\u011fru kullan\u0131m\u0131 nedeniyle cayma s\u00fcresi i\u00e7inde meydana gelen de\u011fi\u015fiklikler ve bozulmalar al\u0131c\u0131n\u0131n sorumlulu\u011funda de\u011fildir.<\/li>\n
        • E\u011fer cayma hakk\u0131, kampanya indirim e\u015fi\u011finin alt\u0131na d\u00fc\u015fen sipari\u015f toplam\u0131n\u0131 azalt\u0131yorsa, kampanya kapsam\u0131nda uygulanan indirim iptal edilecektir.<\/li>\n<\/ul>\n<\/section>\n
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          \u0130ADE ED\u0130LEMEYEN \u00dcR\u00dcNLER:<\/h3>\n

          A\u015fa\u011f\u0131daki \u00fcr\u00fcnler, ay\u0131pl\u0131 olmad\u0131klar\u0131 takdirde, cayma hakk\u0131 kullan\u0131lamaz:<\/p>\n

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          • Al\u0131c\u0131n\u0131n iste\u011fi \u00fczerine haz\u0131rlanan veya ki\u015fisel ihtiya\u00e7lara g\u00f6re \u00f6zelle\u015ftirilen \u00fcr\u00fcnler.<\/li>\n
          • \u0130\u00e7 \u00e7ama\u015f\u0131r\u0131, mayo ve bikini altlar\u0131.<\/li>\n
          • Makyaj \u00fcr\u00fcnleri, tek kullan\u0131ml\u0131k \u00fcr\u00fcnler, bozulabilir \u00fcr\u00fcnler veya h\u0131zla son kullanma tarihi ge\u00e7en \u00fcr\u00fcnler.<\/li>\n
          • Sa\u011fl\u0131k ve hijyen nedeniyle teslimattan sonra ambalaj\u0131 a\u00e7\u0131lm\u0131\u015f \u00fcr\u00fcnler.<\/li>\n
          • Teslimattan sonra di\u011fer \u00fcr\u00fcnlerle kar\u0131\u015fm\u0131\u015f ve do\u011fas\u0131 gere\u011fi ayr\u0131lmas\u0131 imkans\u0131z hale gelmi\u015f \u00fcr\u00fcnler.<\/li>\n
          • Gazeteler ve dergiler gibi s\u00fcreli yay\u0131nlar, abonelik s\u00f6zle\u015fmesi ile sa\u011flananlar hari\u00e7.<\/li>\n
          • Al\u0131c\u0131 taraf\u0131ndan ambalaj\u0131 a\u00e7\u0131lm\u0131\u015f dijital i\u00e7erik veya yaz\u0131l\u0131m programlar\u0131, veri kay\u0131t ve depolama cihazlar\u0131, kitaplar, video\/audio kay\u0131tlar\u0131 ve bilgisayar sarf malzemeleri.<\/li>\n
          • Cayma s\u00fcresi bitmeden \u00f6nce, t\u00fcketicinin onay\u0131 ile ba\u015flat\u0131lan hizmetler.<\/li>\n<\/ul>\n

            \u0130ade i\u00e7in uygun olmak \u00fczere, kozmetik \u00fcr\u00fcnler, ki\u015fisel bak\u0131m \u00fcr\u00fcnleri, i\u00e7 \u00e7ama\u015f\u0131r\u0131, mayo, kitaplar, yaz\u0131l\u0131m, DVD, VCD, CD, kasetler, k\u0131rtasiye sarf malzemeleri (toner, kartu\u015f, \u015ferit vb.) kullan\u0131lmam\u0131\u015f, a\u00e7\u0131lmam\u0131\u015f ve hasars\u0131z olmal\u0131d\u0131r.<\/p>\n<\/section>\n

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            GEC\u0130KME VE HUKUK\u0130 SONU\u00c7LAR:<\/h3>\n
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            • Al\u0131c\u0131, kredi kart\u0131 ile \u00f6deme yapar ve \u00f6deme gecikirse, kredi kart\u0131 anla\u015fmas\u0131na g\u00f6re faizi \u00f6demeyi ve banka ile sorumlu olmay\u0131 kabul eder.<\/li>\n
            • Bu gibi durumlarda, banka hukuki yollara ba\u015fvurabilir, hukuki masraflar ve avukatl\u0131k \u00fccretlerini al\u0131c\u0131dan talep edebilir ve her durumda al\u0131c\u0131, sat\u0131c\u0131ya gecikmeli \u00f6deme nedeniyle olu\u015fan zararlar\u0131 tazmin etmeyi kabul eder.<\/li>\n<\/ul>\n<\/section>\n
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              \u00d6DEME & TESL\u0130MAT:<\/h3>\n
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              • \u00d6demeler, banka havalesi veya EFT (Elektronik Fon Transferi) ile bankam\u0131zdaki hesaplar\u0131m\u0131za (TL olarak) yap\u0131labilir.<\/li>\n
              • Online \u00f6demeler, kredi kartlar\u0131yla yap\u0131labilir; tek \u00e7ekim veya taksit se\u00e7enekleri ile.<\/li>\n
              • Online \u00f6demelerde, sipari\u015f tamamland\u0131ktan sonra \u00f6deme, kredi kart\u0131n\u0131zdan tahsil edilecektir.<\/li>\n<\/ul>\n<\/section><\/div>\n<\/section><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                \u0130ptal ve \u0130ade Ko\u015fullar\u0131 T\u00dcKET\u0130C\u0130 HAKLARI \u2013 CAYMA \u2013 \u0130PTAL & \u0130ADE \u015eARTLARI GENEL: Elektronik ortamda kulland\u0131\u011f\u0131n\u0131z web sitesi \u00fczerinden sipari\u015f verdi\u011finizde, size sunulan \u00f6n bilgilendirme formunu ve mesafeli sat\u0131\u015f s\u00f6zle\u015fmesini kabul etmi\u015f say\u0131l\u0131rs\u0131n\u0131z. Al\u0131c\u0131lar, sat\u0131n al\u0131nan \u00fcr\u00fcn\u00fcn sat\u0131\u015f\u0131 ve teslimat\u0131yla ilgili olarak 6502 Say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun ve Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi (Resmi Gazete: […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29024","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/drterziler.com\/tr\/wp-json\/wp\/v2\/pages\/29024","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drterziler.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/drterziler.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/drterziler.com\/tr\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/drterziler.com\/tr\/wp-json\/wp\/v2\/comments?post=29024"}],"version-history":[{"count":6,"href":"https:\/\/drterziler.com\/tr\/wp-json\/wp\/v2\/pages\/29024\/revisions"}],"predecessor-version":[{"id":62846,"href":"https:\/\/drterziler.com\/tr\/wp-json\/wp\/v2\/pages\/29024\/revisions\/62846"}],"wp:attachment":[{"href":"https:\/\/drterziler.com\/tr\/wp-json\/wp\/v2\/media?parent=29024"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}